These terms apply when you purchase a product, fund an eligible gift or otherwise place a retail order through Vibebo Gifts. They sit alongside the wider Vibebo Terms of Service, Privacy Policy, Refunds and Returns Policy and any product specific information shown before purchase.
The retailer
Vibebo Gifts is operated in the United Kingdom by Stackweaver Limited as the principal retailer.
Stackweaver Limited is registered in Northern Ireland under company number NI738441. Its address is 17 Sandel Village, Knocklynn Road, Coleraine, BT52 1WW, United Kingdom. Customer support is available through the contact details published on Vibebo.
Approved suppliers may hold stock and carry out packing or delivery, but they are not independent sellers on Vibebo. Your retail contract remains with Stackweaver Limited.
Who can purchase
Purchasers must be at least 18 years old. Vibebo Gifts is launching for adult recipients. We may use reasonable checks or restrict an order where we believe an age requirement has not been met.
Products and availability
We aim to describe products accurately and show current prices, images and availability. Colours, packaging and presentation can vary slightly from how they appear on a screen.
Products remain subject to availability. If a product cannot be supplied after an order is placed, we will apply the appropriate refund, replacement or Store Credit process described in these terms and our Refunds and Returns Policy.
We do not substitute a materially different product without appropriate consent.
Prices and payment
The total price and any delivery charge are shown before payment. Prices include applicable taxes where required.
Payment is processed through an approved payment provider. Vibebo does not need to store raw card details in order to process a purchase.
For a Vibebo account holder who has enabled gifting and already supplied private delivery details, a fully funded gift may be captured at checkout and moved towards fulfilment.
For a surprise gift sent to someone who does not have a Vibebo account, the payment may be authorised first and captured only after the recipient independently verifies and accepts the gift. If the gift is declined or the claim period expires before capture, Vibebo will normally cancel the authorisation.
Order acknowledgement and fulfilment
We may send an acknowledgement when an order or payment authorisation is received. An order does not move to fulfilment until the required payment, gift claim, address and safety checks have been completed.
Where an approved supplier fulfils the order, Stackweaver remains responsible for the retail sale and customer support.
Anonymous gifting
Anonymous gifting means the sender identity is hidden from the recipient when the sender chooses that option. It does not mean the transaction is untraceable to Vibebo.
Vibebo may retain and use purchaser and transaction information where reasonably necessary for payment processing, fraud prevention, customer support, safety, accounting and lawful disclosure.
Recipient delivery information remains private and is not disclosed to an anonymous sender.
Gift claims for people without a Vibebo account
A sender can arrange a complete surprise gift using the recipient name and either an email address or mobile number. The first Vibebo notification contains a gift reference and does not require the recipient to click a claim link.
The recipient visits Vibebo directly, enters the reference, verifies the contact point that received the notification and chooses whether to accept or decline the gift.
Receiving a Vibebo gift never requires the recipient to provide payment details or bank information. The recipient is not asked to pay delivery simply to claim the gift.
Gift Credit and Store Credit
Vibebo Gift Credit is restricted retail credit for eligible goods sold through Vibebo Gifts. It is not a cash balance, general payment account or transferable wallet.
Where Gift Credit is purchased towards a wishlist item, the value remains allocated to that gift until it is fully funded, lawfully refunded or reallocated under the Gift Credit and Store Credit Terms.
If the original item is removed, discontinued or cannot be supplied, its accumulated value may be reassigned as Vibebo Store Credit for the recipient and used towards another eligible Vibebo Gifts product.
Gift messages and handwritten notes
A purchaser may be able to add a message and choose whether to reveal their name. Where the handwritten note service is available, Vibebo or an approved fulfilment partner may write the message onto a physical card for inclusion with the gift.
Gift messages are subject to Vibebo safety rules. We may reject, remove or require changes to content that is threatening, harassing, unlawful, exposes private information or creates a safety risk.
Delivery
Delivery options, charges and available destinations depend on the product and recipient region. Our Shipping and Delivery Policy forms part of these terms.
Unless another timeframe has been agreed, consumer goods will be delivered within the period required by applicable law.
Cancellations, returns and refunds
Your statutory consumer rights are not reduced by these terms.
For most standard goods bought online, the purchaser may have a legal right to cancel within 14 days after delivery. Exceptions can apply to certain personalised, rapidly perishable or sealed hygiene goods.
Our Refunds and Returns Policy explains change of mind cancellations, faulty goods, damaged items, delivery charges, return costs and refund timing.
A handwritten card by itself does not make the underlying gift product personalised for cancellation purposes.
Safety, fraud and misuse
You must not use Vibebo Gifts to harass, threaten, stalk, intimidate, defraud or repeatedly target another person with unwanted gifts or messages.
Recipients can disable gifting, block future gift invitations or deliveries and report safety concerns. Vibebo may cancel, pause or refuse an order where reasonably necessary to protect a person, prevent fraud, comply with law or enforce Vibebo rules.
Our responsibility
Nothing in these terms excludes or limits liability where the law does not allow us to do so. This includes responsibility for faulty goods, goods that are not as described and other mandatory consumer rights.
We are not responsible for losses that could not reasonably have been foreseen when the contract was made, except where applicable law provides otherwise.
Changes to these terms
We may update these terms when the Vibebo Gifts product, suppliers, payment arrangements or legal requirements change. The version that applies to an order is the version presented or made available when that order is placed, except where the law requires otherwise.
Governing law
These terms are governed by the law of Northern Ireland. If you are a consumer, you also keep any mandatory protections and rights to bring proceedings that apply where you live.
Contact us
Contact Vibebo Support through the contact details published on Vibebo for questions about an order, gift claim, delivery, return, refund or Gift Credit.