This policy explains how Vibebo Gifts handles delivery, shipping charges, recipient addresses, fulfilment and delivery problems. It should be read with our Refunds and Returns Policy and Vibebo Gifts Terms of Sale.
Who fulfils your order
Stackweaver Limited acts as the principal retailer for Vibebo Gifts in the United Kingdom. While approved suppliers or fulfilment partners may hold stock, pack your order, and dispatch it directly to the recipient, Stackweaver remains responsible for your customer order.
If you need help with a delivery, please contact Vibebo directly rather than the supplier, unless we specifically instruct you otherwise.
Where we deliver
Vibebo Gifts is launching with United Kingdom delivery routes. The destinations available for a particular product are shown on the product page or during checkout.
Not every product can be sent to every destination. Availability can depend on the product, supplier, carrier, delivery region and any legal or transport restrictions that apply.
If we later enable delivery outside the United Kingdom, the available destination, delivery charge and any important conditions will be shown before payment.
Delivery charges & surprise gifting
Delivery charges are calculated based on the product and the recipient’s delivery region, and are displayed before the purchaser completes checkout.
The Secret Gift Mechanic: For a surprise gift where the sender does not know the exact address, the sender selects the recipient’s region and pays the corresponding delivery charge.
Private Address Entry: The recipient provides their exact delivery address privately only after they accept the gift.
Region Mismatches: If the address supplied by the recipient falls outside the region paid for by the purchaser, Vibebo may pause fulfilment and contact the purchaser.
No Recipient Fees: The recipient will never be asked to pay an unexpected delivery charge in order to receive or claim a Vibebo gift.
Delivery times & the claim process
Estimated delivery times are shown where available. They are estimates unless we expressly agree a guaranteed delivery date.
For ordinary online orders, we aim to deliver within the timeframe shown at checkout and, unless another timeframe has been agreed, within 30 days after the contract is made.
For a surprise gift that must first be claimed by a person who does not have a Vibebo account, the fulfilment period begins only after the recipient has accepted the gift, supplied a valid delivery address and the authorised payment has been captured.
Seasonal demand, severe weather, carrier disruption, remote locations and product restrictions can affect delivery estimates. We will take reasonable steps to keep the purchaser informed where a material delay becomes known.
Private recipient addresses
Recipient delivery information is private fulfilment data. It is not displayed on a public VibeboX profile and is not revealed to an anonymous sender.
For Vibebo account holders who enable gifting, the recipient can store delivery details privately for fulfilment. For people who do not have a Vibebo account, the recipient enters their own delivery address only after independently verifying and accepting the gift.
We share delivery information with an approved supplier, fulfilment partner or carrier only to the extent needed to pack, dispatch, deliver and resolve delivery problems.
Multiple products and separate parcels
Where an order contains products supplied through different fulfilment routes, the items may arrive in separate parcels and at different times. Where tracking is available, Vibebo will provide or surface the relevant delivery information.
Delivery attempts and incorrect addresses
The recipient should provide complete and accurate delivery information. A carrier may follow its normal process for missed deliveries, safe places, collection points or redelivery where those options are available.
If an order cannot be delivered because the recipient supplied an incomplete or incorrect address, contact Vibebo promptly. Any further delivery cost will be handled fairly according to the circumstances and applicable consumer law.
An anonymous sender cannot edit or obtain the private recipient address.
Perfume, fragrance and other restricted goods
Some products, including perfume and aftershave, are subject to carrier restrictions. Vibebo will only offer these products through delivery routes that the relevant supplier and carrier can support.
A product may therefore be unavailable for a destination even where other Vibebo Gifts products can be delivered there.
Chocolate and temperature sensitive products
Chocolate and other temperature sensitive products may require additional handling during warm weather. We may temporarily restrict dispatch, adjust delivery timing or use an appropriate fulfilment method where reasonably necessary to protect product quality and safety.
International delivery
Where international delivery is made available, customs requirements, import rules, duties and taxes can vary by destination. Any treatment that the purchaser needs to know before ordering will be shown at checkout or on the relevant product page where required.
Vibebo will never ask a gift recipient to pay a surprise fee, provide card details or provide bank information simply to verify or claim a gift. A recipient who receives such a request should treat it as suspicious and contact Vibebo directly.
Late, lost or damaged deliveries
If a gift is materially late, lost, damaged in transit, delivered incorrectly or does not arrive, contact Vibebo. We will investigate the order with the supplier or carrier and provide the remedy required by the circumstances and applicable consumer law.
Please keep packaging and take clear photographs where practical if a parcel or product arrives damaged.
Contact us
Contact Vibebo Support through the contact details published on Vibebo. Please include the order number or gift reference so we can locate the delivery quickly.