This policy explains how gift messages, handwritten Vibebo cards and product personalisation work within Vibebo Gifts.
Gift messages
A purchaser may be able to add a personal message to a gift during checkout. The sender can remain anonymous or choose to reveal their name where that option is available.
A gift message is part of the gifting experience. It does not create a private messaging thread or ongoing conversation between the sender and recipient.
Handwritten Vibebo cards
Where the service is available, Vibebo or an approved fulfilment partner can handwrite the purchaser message onto a physical card and include it with the gift.
Handwriting will naturally vary. Small differences in spacing, letter shape or placement are part of a genuinely handwritten service and do not affect the wording the sender provided.
Availability can depend on the product, supplier and fulfilment route. If a particular supplier cannot support handwritten notes, the option may not be offered for that product.
Message safety
Gift messages are subject to Vibebo safety rules. Anonymous gifting must not be used to deliver abuse or unwanted contact.
We may reject, remove or require changes to a message that contains threats, harassment, stalking, intimidation, unlawful content, attempts to expose private information, instructions connected to fraud or other content that creates a material safety risk.
Where appropriate, we may allow the physical gift to proceed without the rejected message. If a separately charged message service is not provided, we will handle that charge fairly in the circumstances.
Sender identity
If the sender chooses anonymous delivery, the card will not reveal their identity unless the sender deliberately includes identifying information in the message.
A sender should not include a name, contact detail or other identifying information unless they are comfortable revealing it to the recipient.
Recipient privacy
The handwritten note service does not give the sender access to the recipient delivery address. The recipient address remains private fulfilment data.
Approved fulfilment partners receive only the information needed to prepare and dispatch the order.
Product personalisation
Some Vibebo Gifts products may later support engraving, printing, monograms, names, dates or other product specific personalisation. Any available option, price and production requirement will be shown before purchase.
Please check personalised wording carefully before placing the order. Once production begins, changes may not be possible.
Returns and personalised goods
A handwritten Vibebo card by itself does not make the underlying gift product personalised for cancellation purposes.
Where the actual product has been made to the purchaser specifications or is clearly personalised, the usual change of mind cancellation right may not apply. This does not remove rights where the product is faulty, damaged, unsafe or not as described.
The Refunds and Returns Policy explains the applicable return and refund process.
Errors
If Vibebo or an approved fulfilment partner materially changes the wording supplied by the purchaser, omits the message where the service was purchased or makes a material personalisation error, contact Vibebo promptly. We will provide an appropriate remedy according to the circumstances and applicable consumer law.
Contact us
Contact Vibebo Support through the contact details published on Vibebo if you need help with a gift message, handwritten card, personalisation request or message safety concern.